When you're just starting out in
business, it's a safe bet that you need more clients. But what
if you have been up and running for a while, and you're
still not making as much money as you would like? You may be
in the habit of thinking that attracting new clients is the
answer, but this isn't always the case.
There are many reasons why a
professional services business might not be earning enough, but
they typically fall into four categories: not enough revenue,
not enough profit, not enough customers, or not enough time.
Start by looking at your gross
revenue -- the total amount your customers pay you over the
course of a year. How does it compare to others in the same line
of business? Ask some trusted colleagues or check with your
professional association for any statistics they may have.
What percentage of your gross
revenue remains after you cover cost of sales? This is your
gross profit. As a service business, you may have no cost of
sales. If, however, you are selling books, tapes or software, or
accepting credit cards, your inventory cost and credit card fees
need to be deducted from your earnings before making other
calculations.
Now deduct your business expenses
from your gross profit. What percentage of gross profit remains?
Is this a typical percentage for your industry? If you can't
gather comparable data from colleagues, your professional
association, or a published source like Dun & Bradstreet's
"Industry Norms & Key Business Ratios," compare
your profit margin (net income divided by gross profit) to a
desired goal of 70%.
LOW REVENUE - If your gross
revenue seems low for your industry, your profit margin is at
least 70%, and you have about as many customers as you can
comfortably serve, concentrate on increasing your revenue,
rather than trying to improve your profit margin or bring in new
customers.
Consider raising your rates, which
may mean finding a market that is willing to pay more. Look for
customers who will give you higher dollar volume contracts or
place larger orders. Think about hiring more administrative
help, which would free up more of your time to charge out at
professional rates. You should also work to increase your
passive income by selling products created by you or others,
reselling some of your existing work, or licensing a process you
have developed.
LOW PROFITS - If you are spending
more than 30% of your gross profit on overhead and marketing,
work on improving your profits. Look for ways to cut expenses by
reducing your overhead, or focusing on your most profitable line
of business.
In addition, if more than 15% of
your gross profit is spent on marketing alone (assuming you are
not a start-up business), consider cutting back on advertising
or mailings, and using more referral-based marketing strategies.
Seek out customers who will give you repeat business or
long-term contracts.
TOO FEW CUSTOMERS - Low revenue
combined with not enough billable work to keep you busy means
you really don't have enough customers. If you don't have a
marketing plan, it's time to create one. Focus your plan on the
most attractive service you have to offer and the most lucrative
market, rather than diffusing your energy by marketing several
different service lines to more than one type of customer.
If you already have a marketing
plan, but it's not paying off, you may need to break into a new
market, look for a more appealing way to package your services,
or form an alliance with someone who can send a steady stream of
business your way.
TOO LITTLE TIME - It's possible
that you simply don't have enough time to earn more money. When
you are consistently spending over 25 hours per week serving
clients, with more potential customers in the pipeline than you
can realistically serve, it's time to hire an employee or bring
in a junior partner. If you're not ready to take that step,
think about subcontracting work to a trusted associate, and
keeping a percentage of their billings.
In reading the suggestions above,
you may have discovered that you don't have enough information
to diagnose your earnings problem. There are six statistics
every service business owner should know: revenue, expenses,
profit margin, number of customers, average sale amount, and
billable time. If you don't have the answers, start tracking
these measurements today.
C.J. Hayden is the author of
Get Clients NOW! Thousands of business owners and
salespeople have used her simple sales and marketing system
to double or triple their income. Get a free copy of
"Five Secrets to Finding All the Clients You'll Ever
Need" at http://www.getclientsnow.com